Effective date: 12 September 2026

Privacy, service terms & cookies

Who we are

MoJo Luxury Tours is operated by MoJo Luxury Tours L.L.C-FZ, a Dubai entity in the United Arab Emirates, licence number 2529630.01.

Registered address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

We design, coordinate and manage bespoke Japan journeys. MoJo is not a licensed travel agency in Japan.

For questions about our services or your information, contact Joseph at joseph@mojoluxurytours.com.

Privacy

Information we use

When you enquire, we collect the information you choose to provide, including your name, email, proposed travel dates, party size, destinations, interests, approximate budget, accommodation preferences and how you heard about MoJo. We also keep relevant correspondence and records of how your enquiry is handled.

If you book, we may need additional traveller, reservation and payment-related information to arrange your services and maintain business records. Please do not send passport details, bank credentials or detailed medical information through the website enquiry form. If particular information is needed later, we will explain what is required and how to provide it.

Our website and hosting services may process technical information, such as IP addresses and request details, to operate and protect the service.

How we use and share information

We use enquiry information to respond to you, assess your plans and budget, prepare proposals and administer the services you request. We also use necessary records to manage payments, resolve questions or disputes and meet applicable business and legal requirements.

The enquiry system stores information through our website hosting/database services and sends an owner notification through Resend to MoJo’s Google Workspace mailbox. Service providers supporting hosting, storage and email process information needed for those functions. Access to enquiry information is limited to people who need it for those purposes.

Where needed to coordinate requested services, we share relevant details with the travel companies and suppliers involved in those arrangements. We may also disclose information where required by law. An enquiry does not subscribe you to marketing, and we do not use it as permission for unrelated promotional messages.

Our business and service providers operate internationally, so information may be processed outside the country where you live.

Skywards Miles Mall referrals

If you enquire through our dedicated /emirates page, we record that referral channel and any TAGRID referral identifier provided, separately from your own answer about how you heard about MoJo.

The TAG reporting callback is currently disabled. No information is sent to TAG through that callback while it remains disabled. If referral reporting is activated, we will update this notice and provide any further information or consent choice required before sending information through it.

How long we keep information

We may retain unsuccessful or general enquiries for up to 24 months after our last substantive correspondence about the enquiry. We then delete or anonymise them unless a justified business or legal reason requires longer retention. Information retained for such a reason is limited to what is needed and reviewed when that reason no longer applies.

Booked-client, transaction and accounting records are handled separately and retained for the periods required by applicable business and legal requirements.

Your information and requests

You can contact Joseph to ask about information we hold about you, request a correction or deletion, or raise a privacy concern. We may need to verify your identity before acting. We will handle requests in accordance with applicable law; some records may need to be retained rather than deleted immediately.

You may also have rights to restrict or object to certain processing, withdraw consent where processing relies on it, or complain to the relevant authority, depending on the law that applies.

Service terms

1. An enquiry is not a booking

1.1 Submitting a form, discussing a trip or receiving an initial proposal does not confirm a booking or reserve any service. A website enquiry acknowledgement confirms receipt of your enquiry only.

1.2 Before you commit, we will explain the proposed scope, prices, payment requirements and relevant booking conditions. An arrangement is confirmed only when its stated confirmation requirements have been met and you receive written confirmation from the party identified in your booking documents. A bank transfer by itself does not establish that a particular service has been secured.

2. Planning, estimates and availability

2.1 We plan around the priorities and budget you share with us. Initial ideas, estimates and availability are subject to confirmation. Hotels, transport, guides and experiences may change in availability or price before booking.

2.2 We will identify any planning fees and explain the applicable scope and fee conditions before chargeable planning work begins. We will also identify what is included and excluded in the proposal. Photographs and examples illustrate possible experiences; they do not guarantee a particular host, location or access arrangement.

3. MoJo and third-party suppliers

3.1 MoJo’s role is to design, coordinate and manage your journey and provide the planning and assistance agreed with you. Travel components may be booked through third-party travel companies and are performed by the relevant suppliers. MoJo does not directly operate hotels, transport, guiding or other supplier services.

3.2 Depending on the trip, the companies involved may include travel companies such as JTB or HIS, as well as hotels, guides, transport providers and experience operators. These are examples, not a statement that any particular company is involved in every booking. The providers relevant to your arrangements will be identified in your booking documents.

3.3 Relevant supplier terms and conditions may also apply, including conditions for payment, changes, cancellations and the service itself. These will be explained or made available before you commit. Your booking documents will identify who you are contracting with for each arrangement, who is to receive payment and which provider will perform the service.

3.4 MoJo’s planning and coordination are distinct from the services performed by those providers. This distinction does not exclude responsibilities or rights that cannot lawfully be excluded.

4. Payments

4.1 Payments are currently expected by bank transfer. The payment instructions for your agreed arrangements will identify the recipient, what the payment covers, the amount, currency and deadline, and the applicable international transfer details, including BIC/SWIFT details where relevant.

4.2 Any applicable transfer charges and payment conditions will be explained before payment is due.

5. Changes and cancellations

5.1 Please contact MoJo if you need to change or cancel an arrangement. The applicable planning-fee, supplier and booking conditions determine any charges or refunds, subject to rights provided by law. These conditions will be provided before you commit.

5.2 If availability, a supplier change or circumstances outside our reasonable control affect an arrangement, we will explain the available options as they become known. Replacement arrangements and refunds depend on the circumstances, relevant conditions and applicable rights; they are not automatically guaranteed.

6. Assistance during planning and travel

6.1 MoJo provides support during planning and assistance during travel for arrangements booked through MoJo. Contact details and the assistance included will be confirmed with your arrangements.

6.2 MoJo does not provide a 24/7 concierge or emergency-response service and cannot promise an immediate response at all times. For urgent on-the-ground issues, use the relevant supplier’s contact details where appropriate. In an emergency, contact local emergency services first.

7. Travel insurance

7.1 MoJo does not provide or include travel insurance. Clients should arrange appropriate travel insurance themselves, taking account of their trip, activities and personal circumstances.

8. Questions or concerns

8.1 Please contact Joseph promptly if you have a question or concern so we can understand the issue and assist within the agreed scope. These terms do not remove rights that cannot lawfully be excluded.

Cookies and website technology

The new MoJo enquiry site does not currently include Google Analytics, advertising tracking or a language-preference feature. Hosting and access services may use cookies or similar technology needed to operate or protect the site.

Submitting an enquiry does not subscribe you to marketing. You can manage cookies through your browser settings, although blocking necessary cookies may affect access or functionality. If optional tracking is introduced, this notice and any required controls will be updated before it is enabled.

Updates

We may update this page when our services or information practices change. The current version will show its effective date. Changes to this page do not automatically replace the conditions already agreed for a confirmed booking.